Terms and Conditions of Sale
Our Terms and Conditions of Sale
1. These terms
- 1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
- 1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
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1.3 Are you a business customer or a consumer?In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
- You are an individual.
- You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
- 1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Information about us and how to contact us
- 2.1 Who we are.We are Royston Glass Ltd a company registered in England and Wales. Our company registration number is 6452072 and our registered office is at Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ. Our registered VAT number is 928035327.
- 2.2 How to contact us.You can contact us by telephoning our customer service team at 01226 700 027 or by writing to us at sales@roystonglass.co.uk or at Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ.
- 2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
- 2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
- 3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
- 3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
- 3.3 If for any reason a survey, or installation, cannot take place once a date has been arranged, we will require 24 hours’ notice for cancellation. If we have to abort a survey or installation there may be an additional charge £175.00 to cover costs.
- 3.4 We will not accept any responsibility for any glass remakes due to works undertaken after the survey has taken place. If you decide to change any detail after the survey please advise us as soon as possible. Unfortunately, if the glass has been manufactured the glass will have to be paid for.
- 3.5 Your order number.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- 3.6 We only sell to the Mainland UK. Our website is solely for the promotion of our products in Mainland UK. Unfortunately, we do not accept orders from addresses outside Mainline UK.
4. Our products
- 4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Colours displayed on our website and brochures are to be used as a guide only. Reproduction of colour online is only as accurate as photographic and electronic processes allow. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a +/- 2mm tolerance.
- 4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
- 4.3 Making sure your measurements are accurate.If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us
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4.4 Manufacturing Limitations & Guarantee Exclusions
- a) We can provide a colour match to most paint manufacturers. Should you wish to be assured of the colour match we recommend you contact us to request a colour sample. If you intend to place a repeat order you should be aware that there may be a minimal colour difference due to paint batch processes. In these circumstances it is recommended that you contact us before placing the order so that we can do our utmost to replicate the original batch shade.
- b) Should you wish to send us your own templates to enable us to manufacture shaped glass you can do so by sending it to the address on the contact us page. We will manufacture to the size and shape of the template subject to industry standard machine/cutting tolerances +/- 2mm. We will contact you if other manufacture limitations prevent us replicating the template.
- c) Any customers sending templates to us does so at their own risk. We will not be held responsible for loss or damage of the template or be held liable for any associated costs you incur producing or sending the template. Templates will only be returned at customers request and cost.
- d) When placing orders please allow for industry standard machine/cutting tolerances +/- 2mm.
- e) The position of a hole or Socket Cut-out is critical on toughened glass. The diameter of holes/cut-outs must be, at a minimum, equal to the thickness of the glass.
- f) Dimension from edge of glass to edge of hole must be no less than 1.5 x thickness of the glass
- g) Dimension from corner of glass panel to edge of hole must be no less than 4 x thickness of the glass.
- h) When glass is processed with a polished edge, external corners will be sharp. This sharpness can be removed by application of an additional process known as radius corners.
- i) External Radius Corners must be specified at point of order and attract a machining surcharge.
- j) If glass has internal cut-outs, a minimum radius corner will be applied to each internal corner. This will be 6mm for a ground finish and 13mm for a polished finish.
- k) Our polishing is done either by CNC Machine, or a Straight-Line Edger. There is a slight difference in the finish, but both are carried out to a high standard. An explanation of the difference in finish is available on request.
- l) All toughened glass supplied by us for decorative products will be edge stamped. Face Stamping is available on request.
- m) Where glass has been thermally toughened, areas of different stress are produced across the glass. These areas produce a bi-refringent effect in the glass, which is visible in polarised light. The effect results in the stress marks in the glass appearing as colour spots in polarised light, known as ‘leopard spots’. The amount of polarised light depends on the weather conditions and the angle of the sun. The bi-refringent effect is more noticeable either at a glancing angle or through polarised lenses.
- n) In rare instances, toughened glass can break spontaneously without any applied load due to small Nickel Sulphide inclusions that may be present in all float glass. These spontaneous breakages can occur months or even years after toughening. Any such spontaneous breakages cannot be 100% avoided due the aforementioned naturally occurring inclusions inherent in all float glass, and such breakages are therefore not covered under our guarantee.
5. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. Our rights to make changes
- 6.1 Minor changes to the products. We may change the product:
- a) to reflect changes in relevant laws and regulatory requirements; and
- b) to implement minor technical adjustments and improvements.
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6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. Providing the products
- 7.1 Delivery costs.The costs of delivery will be built into a quotation if delivery has been requested.
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7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
- a) If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
- b) If the products are one-off services. We will begin the services on the date agreed. The completion date for the services is as told to you during the order process.
- 7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- 7.4 All deliveries should be signed for. Where you instruct the delivery driver to leave goods with a third party or in a safe place you do so at their own risk.
- 7.5 All goods are subject to rigorous quality checks before shipment. Please check for any visible signs of damage before signing for goods
- 7.6 If any goods appear damaged you must state this on the delivery document when signing.
- 7.7 All items must be unpacked and checked within 24 hours of receipt. For faults that are not apparent until packaging is opened we are unable to accept liability if goods are not checked and damages reported within this timeframe. Any damages must be reported to our customer service team by telephone on 01226 700 027 and confirmed in writing via email to sales@roystonglass.co.uk.
- 7.8 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 8:00am to 4:30pm on weekdays (excluding public holidays).
- 7.9 If you are not available when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
- 7.10 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
- 7.11 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
- 7.12 When you own goods. You own a product which is goods once we have received payment in full.
- 7.13 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, colour, size, thickness of glass etc. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
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7.14 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
- a) deal with technical problems or make minor technical changes;
- b) update the product to reflect changes in relevant laws and regulatory requirements;
- c) make changes to the product as requested by you or notified by us to you (see clause 6).
- 7.15 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 28 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
- 7.16 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.6).
8. Your rights to end the contract
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8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
- a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
- b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
- c) If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
- d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.6.
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8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
- a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
- b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
- d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days; or
- e) you have a legal right to end the contract because of something we have done wrong.
- 8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products at distance you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
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8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
- a) Any goods you knew were faulty when you bought them;
- b) Personalised items and custom made items;
- c) You no longer want an item (e.g. because it is the wrong size or colour);
- d) services, once these have been completed, even if the cancellation period is still running; and
- e) any products which become mixed inseparably with other items after their delivery.
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8.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
- a) Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
- b) Have you bought goods? You will not obtain the benefit of a cooling off period since all of the goods we supply are personalised or custom made for you.
- 8.6 Ending the contract where we are not at fault and there is no right to change your mind Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you are a consumer who has changed their mind)
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9.1 Tell us you want to end the contract. To end the contract with us, please let us know in writing by doing one of the following:
- a) Email. Email us at sales@roystonglass.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- b) By post. Write to us at Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ, including details of what you bought, when you ordered or received it and your name and address.
- 9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either, post them back to us at Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01226 700 027 or email us at sales@roystonglass.co.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
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9.3 When we will pay the costs of return. We will pay the costs of return:
- a) if the products are faulty or misdescribed; or
- b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
- 9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
- 9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below
- 9.6 When your refund will be made. We will make any refunds due to you within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
10. Our rights to end the contract
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10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
- b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
- c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
- d) you do not, within a reasonable time, allow us access to your premises to supply the services.
- 10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract including any manufacturing costs incurred.
- 10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01226 700 027 or write to us at sales@roystonglass.co.uk or Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ. Alternatively, please speak to one of our staff in-store.
12. Your rights in respect of defective products if you are a consumer
- 12.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
- b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
If your product is services, the Consumer Rights Act 2015 says:
- a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
- b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
- c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time. See also clause 8.2.
- 12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must you must contact us and we will arrange collection of the product. Please call customer services on 01226 700 027 or write to us at or email us at sales@roystonglass.co.uk to arrange collection.
13. Your rights in respect of defective products if you are a business
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13.1 If you are a business customer we warrant that on delivery any products which are goods shall:
- a) conform in all material respects with their description and any relevant specification;
- b) be free from material defects in design, material and workmanship;
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13.2 Subject to clause 13.3, if:
- a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1;
- b) we are given a reasonable opportunity of examining such product; and
- c) you return such product to us at our cost. We shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
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13.3 We will not be liable for a product's failure to comply with the warranty in clause 13.1 if:
- a) you make any further use of such product after giving a notice in accordance with clause 13.2(a);
- b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
- c) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
- d) you alter or repair the product without our written consent; or
- e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
- 13.4 Except as provided in this clause 13, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 13.1.
- 13.5 These terms shall apply to any repaired or replacement products supplied by us under clause13.2.
14. Price and payment
- 14.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order confirmation we provide at the point of order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.
- 14.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
- 14.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
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14.4 When you must pay and how you must pay. We accept payment by BACS Bank Transfer as well as by Debit/Credit card. We accept payment with Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro UK, Solo and JCB. As our products are made bespoke to order, we take payment in the following ways –
- a) Non- Trade Account Customers. For supply only/supply and delivery goods, we take payment in full at the point of order. For goods where we are also providing our survey & installation service, we take a 50% deposit at the point of order. The remaining 50% balance is then payable prior to installation.
- b) Trade Account Customers. Payment is due 30 days from date of invoice. Invoices are dated on date of delivery or completion of installation.
- 14.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
- 14.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
- 14.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
15. Our responsibility for loss or damage suffered by you if you are a consumer
- 15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
- 15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1.
- 15.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
- 15.4 We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
16. Our responsibility for loss or damage suffered by you if you are a business
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16.1 Nothing in these terms shall limit or exclude our liability for: We may end the contract for a product at any time by writing to you if:
- a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- b) fraud or fraudulent misrepresentation;
- c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- d) defective products under the Consumer Protection Act 1987.
- 16.2 Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
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16.3 Subject to clause 16.1:
- a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the value of the product order from us.
17. How we may use your personal information
- 17.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
18. Other important terms
- 18.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
- 18.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer our guarantee to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.
- 18.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 18.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
- 18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- 18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- 18.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
- 18.7 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to South Yorkshire Trading Standards’ Alternative Dispute Resolution Service via their website at https://www.doncaster.gov.uk/services/business-investment/alternative-dispute-resolution-for-consumers. South Yorkshire Trading Standards’ Alternative Dispute Resolution Service will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
- 18.8 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.