CORONAVIRUS - Click here for our latest service updates

Royston Glass - Coronavirus Courier and Own Van Deliveries

In the current climate, Royston Glass would like to assure our customers that we have rigorously adopted the precautionary measures recommended by the UK government within our organisation to prevent the spread of the virus. In support of this, and to protect both our delivery staff and you, please be advised that the following changes to our delivery procedure have been put into effect until further notice.

 

Royston Glass Own Van Delivery

When we call to arrange delivery with you, please advise Royston Glass if you or someone in your property is self- isolating due to Coronavirus. We are happy to deliver but will need to ensure protection protocols are followed to safeguard both our customers and staff.  

In order to protect both our drivers and customers as much as possible, we will not be handing over delivery notes to customers to capture signatures. This will apply to all deliveries that normally require a signature.

 

Courier Delivery

We use Parcelforce to deliver our products where own van delivery is not possible. Parcelforce have advised the following changes to their delivery procedure are now effective.


“In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.”

 

As guidance changes, Royston Glass will adapt and update you on any further changes to our delivery procedures.

We thank you for your patience and your continued support during this time.