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Terms & Conditions

Royston Glass Ltd Terms & Conditions

This Agreement was last modified on June 3rd, 2019.

Please read these Terms of Service completely using roystonglass.co.uk which is owned and operated by Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ (Company Registration No: RG6452072). This Agreement documents the legally binding terms and conditions attached to the use of the website at roystonglass.co.uk, and purchases made from Royston Glass Ltd.

This website has been designed as an informational environment, through which information on our products and services can be accessed, and enquiries can be made.

Royston Glass Ltd is governed by the laws and Jurisdiction of England and Wales.

Royston Glass Ltd reserves the right to change or amend these Terms & Conditions at any time.

By using or accessing the website in any way, or by viewing or browsing the website, or by purchasing good or services from Royston Glass Ltd, you are agreeing to be bound by these Terms & Conditions.

Ordering Goods/Samples

Orders cannot be made via our Website. Orders should be submitted by phone, email, fax or via our Contact Us page. You must provide an email address when placing your order. You will be sent a Proforma Invoice/Confirmation of Cost for payment. (If you hold a trade account, your payment terms will have been agreed).

Your order is accepted by us once payment is received by Royston Glass (or as per the terms of your Trade Account). Royston Glass will confirm your order by sending an email to you using the address you supplied when making your purchase. We ask that the Order Confirmation be checked upon receipt, and any errors or omissions be reported at the earliest opportunity.

For our bespoke Survey & Installation customer, an installation date will be agreed following receipt of your deposit payment.

Royston Glass reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Every effort is made to ensure the accuracy of information contained within our site. If for whatever reason we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund where payment has already been processed.

Prices

Cost will be confirmed by Royston Glass upon receipt of an order, or following site survey. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances you will not be bound to continue with the purchase and you will be asked to email us to confirm you wish to proceed.

Payment

We accept payment, using most major credit/debit cards, over the Telephone. Supply Only Goods will only be released once payment has been received by us in full. (If you hold a trade account, your payment terms will have been agreed).

You may pay for purchases using the following Cards: Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro UK, Solo and JCB.

Please be sure to provide the exact billing and delivery address and contact telephone number to prevent delays in processing your order.

Telephone payment is powered by Worldpay.

Payment may also be made by BACS Bank Transfer. Bank Transfer details are available on request.

Royston Glass can also accept payment by Cheque. Please note however that orders will not be placed into production until payment has cleared.

Site Survey & Installation

If for any reason a survey, or installation, can’t take place once a date has been arranged, we will require 24 hrs notice for cancellation. If we have to abort an installation due to no access there will be an addition charge £175.00 to cover labour and fuel costs.

Royston Glass Ltd will not take any responsibility for any glass remakes due to works undertaken after the survey has taken place, if you decide to change any detail to your kitchen after the survey please advise Royston Glass Ltd ASAP. Unfortunately, if the glass has been manufactured the glass will have to be paid for.

Colour Reproduction

Colours displayed on our website and brochures are to be used as a guide only. Reproduction of colour online is as accurate as photographic and electronic processes allow.

Royston Glass can provide a colour match to most paint manufacturers shades to a higher than 95% accuracy. Should you wish to be assured of the colour match we recommend you contact Royston Glass to request a colour sample. If a customer intends to place a repeat order the customer should be aware that there may be a minimal colour difference due to paint batch processes. In these circumstances it is recommended that the customer contact us before placing the order so that we can do our utmost to replicate the original batch shade.

Providing Templates

Should customers wish to send Royston Glass their own templates to enable us to manufacture shaped glass they can do so by sending to the address on the contact us page. Royston Glass will manufacture to the size and shape of the template subject to industry standard machine/cutting tolerances +/- 2mm. Royston Glass will contact you if other manufacture limitations prevent us replicating the template.

Customers sending templates to Royston Glass do so at their own risk. We will not be held responsible for loss or damage of the template or be held liable for any associated costs the customer incurs producing or sending the template. Templates will only be returned at customers request and cost.

Manufacturing Tolerances & Limitations

When placing orders please allow for industry standard machine/cutting tolerances +/- 2mm.

Holes/Socket Cut-outs

The position of a hole or Socket Cut-out is critical on toughened glass. The diameter of holes/cut-outs must be, at a minimum, equal to the thickness of the glass.

Dimension from edge of glass to edge of hole must be no less than 1.5x thickness of the glass.

Dimension from corner of glass panel to edge of hole must be no less than 4x thickness of the glass.

Corners

When glass is processed with a polished edge, external corners will be sharp. This sharpness can be removed by application of an additional process known as radius corners.

External Radius Corners must be specified at point of order and attract a machining surcharge.

Cut-outs

If glass has internal cut-outs, a minimum radius corner will be applied to said internal corners. This will be 6mm for a ground finish and 13mm for a polished finish.

Polishing

Our polishing is done either by CNC Machine, or a Straight-Line Edger. There is a slight difference in the finish, but both are a high standard.

Toughening Stamps

All toughened glass supplied by Royston Glass for decorative products will be edge stamped. Face Stamping is available on request.

Anisotropy

Where glass has been thermally toughened, areas of different stress are produced across the cross the glass. These areas produce a bi-refringent effect in the glass, which is visible in polarised light. The effect results in the stress marks in the glass appearing as colour spots in polarised light, known as ‘leopard spots’. The amount of polarised light depends on the weather conditions and the angle of the sun. The bi-refringent effect is more noticeable either at a glancing angle or through polarised lenses.

Nickel Sulphide Inclusions

In rare instances, toughened glass can break spontaneously without any applied load due to small Nickel Sulphide inclusions that may be present in all float glass. These spontaneous breakages can occur months or even years after toughening.

Any such spontaneous breakages cannot be 100% avoided due the aforementioned naturally occurring inclusions inherent in all float glass, and such breakages are therefore not covered under the Royston Glass Guarantee.

Delivery Information

We can deliver to addresses within mainland UK. Delivery charges will be included in the costing we produce should delivery be requested. In certain circumstances due to oversize, and/or over weight, and/or location additional delivery lead times and limitations may apply. In such circumstances, Royston Glass will advise at the point of order.

Please allow between 10 -15 business days for shipping of merchandise. Royston Glass will contact you to arrange delivery of goods, prior to despatch.

Goods will be delivered by one of the following means –

  • Royston Glass – Monday to Friday between 8am and 4.30pm
  • Royal Mail – Monday to Friday
  • or our trusted courier, Parcelforce - Wednesday to Friday between 9am and 5pm. Saturday deliveries are available at an additional cost, please contact us for details. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for delivery or for you to collect from your local depot.

All deliveries should be signed for. Where the customer instructs the delivery driver to leave goods with a third party or in a safe place they do so at their own risk.

All goods are subject to rigorous quality checks before shipment. Please check for any visible signs of damage before signing for goods.

If any goods appear damaged the customer must state this on the delivery document when signing.

All items must be unpacked and checked within 24hrs of receipt. For faults that are not apparent until packaging is opened we are unable to accept liability if goods are not checked and damages reported within this time frame. Any damages must be reported to Royston Glass by telephone on 01226 700027 and confirmed in writing via email to sales@roystonglass.co.uk.

Data Protection

Your personal details will not be passed on or sold to any company in accordance with the GDPR 2018 Legislation. We may from time to time contact existing customers by email to inform them of new products, services or offers. If you do not wish to receive these emails you may opt out of our mailing list at any time.

We do not share customer details with any 3rd parties.

For further information on what Customer Data Royston Glass stores and periods of data retention, please see our Privacy Policy.

Intellectual Property

Roystonglass.co.uk and its original content, features, and functionality are owned by Royston Glass Ltd and are protected by international copyright and other intellectual property or proprietary rights laws.

Accuracy Warning

The informational content of this site is offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any errors or omissions in the information.