Privacy Policy

Royston Glass Splashbacks - Privacy Policy

Welcome to roystonglass.co.uk. We understand that privacy online is important to users of our Website, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site who visit without transacting business, and Visitors who register to transact business on the Site and make use of the various services offered by Royston Glass Ltd.

"Personally Identifiable Information"

Personally Identifiable Information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors who purchase a product through our online store, or submit an enquiry via our 'Contact Us' page.

What organizations are collecting the information?

Our direct collection is our only source of such information. No third party service vendors (such as credit card companies and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Account Customers.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Customers about research or purchase opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information is not disclosed to other Customers or Third Party Businesses by Royston Glass Ltd. We do not share aggregated information about our Visitors, including the demographics of our Visitors and Customers, with any agency or third party vendors.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Royston Glass Ltd is securely stored and is not accessible to third parties or employees of Royston Glass Ltd except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Customers may opt out of receiving unsolicited information or being contacted by us by responding to emails as instructed, or by contacting us at Royston Glass Ltd, 2 Industry Road, Carlton Indutrial Estate, Barnsley, South Yorkshire, S71 3PQ.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Customers. For example, if a Customer is logged on and the site is unused, we will automatically log the Customer off.

How does Royston Glass Ltd use login information?

Royston Glass Ltd uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

Royston Glass Ltd has not entered into and will not enter into partnerships and other affiliations with third parties.

Disclosure of Personally Identifiable Information to comply with law.

We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by accessing their online account, or by emailing us at sales@roystonglass.co.uk.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting us. However, because of backups and records of deletions, it may not be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Customer to allow such Visitor or Customer to prevent such disclosure.

Links

roystonglass.co.uk sometimes contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Disclosure of Personal Information Under the Freedom of Information Act

 

Visitors and Customers have the right to request all the Personal Information stored by Royston Glass Ltd, as described in the Freedom of Information Act. A £10.00 Administration fee is applicable to such requests to cover the administration costs of such an excercise.

Our Glass Splashbacks are manufactured in 2 different finishes: Classic Gloss, and Matt.

The Classic Gloss Finish utilizes the high shine, reflective qualities of the glass the Splashback is made from. Because our Splashbacks are back painted, these qualities are present on the front surface of your Splashback, giving a Gloss Finish.

Our Matt Finish Splashbacks however have undergone an additional process during manufacture, meaning the front surface of the Splashback no longer has the reflective shine of the classic finish, but has instead a Matt finish. This finish means Splashbacks manufactured using this glass are more subtle than their gloss cousins, introducing colour to a room without the same bang, but with no less impact.

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